Employment Opportunities

Healthcare Coordinator I

  • Job Tracking ID: 512597-652069
  • Job Location: Wilmington, DE
  • Job Level: Any
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: October 08, 2018
  • Years of Experience: Any
  • Starting Date: ASAP

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Job Description:

 The Healthcare Coordinator I organizes patient care activities between two or more providers to facilitate the appropriate delivery of health care services and minimize the dangers of fragmentation, focusing on patients who need services from specialty providers and special populations who need surveillance monitoring and timely reminders for disease prevention services.



1. Navigate patient to specialty and other care as assigned, ensuring that barriers to care (such as language, transportation and financial) are addressed and ensuring that referrals and procedures are timely, safe, effective, patient-centered, efficient and equitable

2. Assess patient and family preferences for method of receiving information

3. Communicate information, including but not limited to appointment details and health reminders, to patients via telephone, mail, or other available communication tools

4. Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards

5. Provide clear, thorough and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health record

6. Maintain access to the Delaware Health Information Exchange (DHIN) and other related systems

7. Use DHIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated

8. Collaborate with available community programs or internal departments to provide assistance to patients

9. Process necessary prior authorizations and insurance referrals as assigned

10. Maintain surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care, as assigned

11. Collect data related to healthcare coordination


Experience and Skills:

Minimum Objective Qualifications:

1. High school diploma or GED

2. One year of work experience in the medical or health insurance field

3. Six months of experience using Microsoft Office software

4. Six months of experience using electronic medical record software

Preferred Objective Qualifications:

1. Certificate from an accredited interpreter program

2. Previous experience providing interpretation in a healthcare environment

3. Fluency in written and spoken English and spoken Spanish, including medical terminology

Job Benefits:

 Medical, Dental, Vision, 401k, Life, Disability, FSA, PTO, Tuition Reimbursement

Westside Family Healthcare is an equal opportunity employer.