Employment Opportunities

Director of Quality Improvement

  • Job Tracking ID: 512597-61453211
  • Job Location: Wilmington, DE
  • Job Level: Any
  • Level of Education: BA/BS
  • Job Type: Full-Time/Regular
  • Date Updated: August 13, 2018
  • Years of Experience: 5 - 7 Years
  • Starting Date: ASAP

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Job Description:


The Director of Quality Improvement (DQI) is responsible for organizing, leading, implementing and supervising Westside Family Healthcare’s clinical performance improvement programs. The DQI contributes to the organization’s mission and vision by planning, designing, studying and assessing organization-wide clinical performance improvement, and by assisting with survey readiness (including readiness for Joint Commission and HRSA/BPHC surveys). The DQI is responsible for coordination of internal clinical performance improvement activities, managing activities necessary to achieve the “Quadruple Aim” at Westside (enhancing patient experience; improving population health; reducing costs; and improving the work life of health care providers, including clinicians and staff). The DQI must work collaboratively with the medical staff, leadership, and general staffing in support of process improvement goals, and should lead and serve as a model for identifying opportunities for improvement throughout the organization. The DQI also supervises the operations Healthcare Coordination and Cancer Screening Program.


Core Responsibilities


  1. Direct, supervise and evaluate the work activities of the Manager of Healthcare Coordination and the Cancer Screening Program Nurse Manager

  2. Direct or participate in recruitment, hiring and training of employees in departments under the supervision of the DQI

  3. Develop policies and procedures supporting quality improvement initiatives that comply with the most current, accepted professional, Joint Commission and HRSA requirements

  4. Plan and implement quality improvement activities within the organization in adherence with Westside’s policies and directives and coordinate the QIC Committee

  5. Provide  leadership for the Patient-Centered Medical Home model of care and for population health initiatives

  6. Manage continuing Joint Commission and HRSA compliance and readiness activities

  7. Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives

  8. Maintain awareness of advances in medicine, data processing technology, government regulations, Joint Commission ambulatory care standards and health insurance changes



Experience and Skills:


Minimum Objective Qualifications


  1. Registered Nurse

  2. Bachelor of Science in a healthcare-related field

  3. Five years of healthcare management experience


Preferred Objective Qualifications


  1. Master’s degree in healthcare administration or closely related field


Other Information


Important personal characteristics for this job include analytical thinking, attention to detail, integrity, dependability, leadership, initiative, stress tolerance, adaptability, cooperation and self-control. Travel is primarily local during the workday. Office hours are from 8 a.m. to 5 p.m. on weekdays. The FLSA classification of this position is exempt.



Job Benefits:

Medical, Dental, Vision, Disability, Life, PTO, 401k match, Tuition Reimbursement, etc.

Westside Family Healthcare is an equal opportunity employer.